Cloud telephony migration and modernisation are two terms that are often used interchangeably in the world of telecommunications. However, they have distinct meanings and implications for businesses looking to upgrade their communication systems. In this blog post, we will explore the difference between cloud telephony migration and modernisation.
What is cloud telephony migration?
Cloud telephony migration refers to the process of moving an existing telephony system to the cloud. This involves transferring all the functionalities and features of the current system to a cloud-based platform. The main objective of migration is to leverage the benefits of cloud technology, such as scalability, flexibility, and cost-effectiveness.
During the migration process, businesses typically transfer their phone numbers, call routing configurations, IVR (Interactive Voice Response) systems, and other telephony features to the cloud. This allows them to eliminate the need for on-premises hardware and infrastructure, reducing maintenance and operational costs. Additionally, cloud telephony migration enables remote access to the phone system, enabling employees to make and receive calls from anywhere with an internet connection.
What is modernisation?
On the other hand, modernisation refers to the process of upgrading and enhancing an existing telephony system to meet the demands of the digital age. It involves integrating advanced features and functionalities that are not available in traditional telephony systems. Modernisation may or may not involve moving to the cloud, as it can be achieved through on-premises solutions as well.
Modernisation can include features like unified communications, which integrate voice, video, messaging, and collaboration tools into a single platform. It can also involve the integration of artificial intelligence (AI) and machine learning (ML) technologies to automate call routing, sentiment analysis, and other telephony processes.
The goal of modernisation is to improve the overall communication experience for both customers and employees. By adopting modern telephony solutions, businesses can enhance productivity, streamline communication processes, and provide better customer service.
What’s the difference between migration and modernisation?
In summary, cloud telephony migration involves moving an existing telephony system to the cloud, while modernisation focuses on upgrading and enhancing the system with advanced features and functionalities. While migration to the cloud is a common step in the modernisation process, it is not the only option. Both migration and modernisation are essential for businesses to stay competitive in today’s digital world and provide seamless communication experiences.