After reading a Telecoms Buyers’ Guide written by Red Rose Technologies founder Andy Moules, Southampton Football Club’s IT Director contacted us to modernise their communication. They wanted to introduce a cloud-based telephone system to make it easier for fans to engage with the club.
After spending time in departments at the club’s St Mary’s Stadium, we started to understand their needs and challenges. We reported back to the IT director and his team on what kind of system would work best, identifying four potential suppliers and, once confirmed that they worked to the club’s needs and budget, we coordinated the procurement phase of the project.
It was easy for the club because once the suppliers demonstrated their systems, they weren’t then bombarding the IT director with follow-up calls as we were the main point of contact, acting as a buffer as if we were a member of the IT team.
Once a supplier had been identified, we drove down the price to ensure the club got the best value. We challenged both Southampton Football Club and the supplier to make sure that when we get to a certain point of the project, we are all collaborating and all on the same wavelength.