Telephony Consultancy

Unified Communications is not just about the technology, it's a strategy that needs to align with the business

Our strategic consultancy services empower clients to overcome their challenges by offering expert guidance and insights. We help businesses navigate complex issues, analyse data, and develop effective strategies to achieve their goals and drive success in a rapidly changing business landscape.

While technology problems are a common concern, many clients also face broader business challenges that can be addressed with the right technology solutions. For instance, businesses may struggle with inefficient processes, lack of data visibility, or difficulty in meeting customer demands. Technology can play a pivotal role in overcoming these challenge, improve decision-making, and stay ahead in a rapidly evolving market.

It is crucial to align technology solutions with specific business needs and goals to maximise their impact.

How we help

Some major problems clients have faced with their telephony setup or strategy include:

Customer Experience
Outdated telephony can result in poor call quality, long wait times, and frustrating customers.

User Demands
As users become more tech-savvy, they expect advanced features like mobile integration, omnichannel communication, and self-service options.

Integration Challenges
Difficulty integrating telephony systems with other parts of the business, such as CRM or customer support tools, can hinder efficiency and data management.

Business Initiatives
Legacy telephony setups may not align with business initiatives like remote work, scalability, or cost optimization.

Staying Competitive
To remain competitive, businesses need to leverage emerging technologies such as cloud-based telephony, AI-powered automation, and analytics to enhance productivity, agility, and customer satisfaction.

Why Red Rose Technologies

At Red Rose Technologies, staying at the forefront of unified communications is a top priority. We recognize that the technology landscape is constantly evolving, and we invest extensive time and resources into understanding technology roadmaps and upcoming suppliers in this rapidly changing sector.

We are dedicated to researching and evaluating emerging trends, advancements, and innovations in unified communications. This allows us to provide our clients with the most up-to-date and relevant advice to their specific needs. By staying ahead of the curve, we ensure that our clients benefit from cutting-edge technologies.

Book your audit

Your FAQs

Absolutely! We specialise in identifying cost-saving opportunities in contact centre operations, such as optimising staffing levels through workforce management tools, implementing automation technologies, and integrating various communication channels, which ultimately leads to reduced expenses.

Yes, we stay up-to-date with the latest unified communications technologies. We will assess your organisation’s specific needs and make any recommendations we feel relevant plus build out a project plan detailing milestones and resources needed.

Definitely! We will assess your current customer service processes and identify areas for improvement. By leveraging advanced contact centre technologies, we can enhance customer satisfaction levels and improve overall customer experience.

We will guide you through each step of the implementation process, providing comprehensive project plans, creating a business case for modernisation and change to ensure a seamless transition. We understand the importance of minimising disruptions and will work closely with your team and supplier to ensure a successful deployment.

Why people use us:

Problem
Solver

Efficiently resolves complex needs

Effective
Communication

Clear, concise reliable advice

Strategic
Thinking

Strategic, analytical, innovative partner

Expertise &
Knowledge

Experienced, influential, highly sought after

Andy assessed the needs through to establishing requirements offering some unbiased advice and appropriate solutions which was fantastic.

Andy’s knowledge to latest video conferencing and telephony solutions is second to none and he provided suitable vendors and then support through to Go live which has been so much appreciated. His time and effort making sure that the business was happy with the solution and his relationship as mediator with the supplier was so welcome to gain success in delivery and importantly in aggressive timescales.

He was able to build up a high level of trust that we had from no one else and were then confident on his recommendations.

Absolutely could not recommend Andy highly enough! As a technology leader you need to choose your partners and suppliers carefully as you are often inundated in a vast landscape of products and technology. Andy had a holistic and calm approach to our telephony project requirements and went above and beyond the call of duty to explore our organisation and people. He was able to build up a high level of trust that we had from no one else and were then confident on his recommendations. He has been like having another member of the team and that says something.

Highly recommend Andrew

Highly recommend Andrew, very knowledgeable and will recommend the best products by future-proofing the business needs. Excellent management and handling of projects with Andy always available to ensure the smooth running of the project.

Other Services

Telephony Audit

By conducting a comprehensive assessment, we help our clients optimise their infrastructure, streamline costs, and enhance operational efficiency. Our mission is to provide valuable insights and recommendations that enable businesses to harness the full potential of UC technologies.

UC & CC Procurement