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Red Rose Tech Talk Contact Center & Customer Experience

Updated: Oct 28, 2021

Red Rose Tech owner & founder Andrew Moules had the pleasure of joining our good friends at Insight6 for a Q&A about how significant the impact of technology is on customer experience & shares his top tips on what businesses should look for when investing in new technology.

CCaaS (Contact Center as a Service) is a strategy that enables organisations of all sizes to improve efficiency, productivity & customer experience.

CCaaS, represents an entirely new model for business communications and collaboration. The key factors of CCaaS lie within simplifying connectivity to other cloud-based applications, consumption being paid for via a monthly subscription, & a definitive focus on service capabilities rather than simply product functionality.

CCaaS solutions provide the highest levels of availability, reliability and disaster recovery; most providers promise up-time as high as 99.99% by leveraging geographical data centres, staffed 24/7/365.

Red Rose Technologies are proud to have the leading CCaaS service providers in our supplier network, our unique business model means any of our new & existing clients can get access directly to the best in class technologies & suppliers in the CCaaS space.

If you would like to know more please contact us -

Insight6 are the UK & Ireland's leading customer experience specialists, they understand the support that is required to help their clients constantly improve & enhance the experience they deliver to their customers. During the pandemic, they have seen a momentous rise in the need for businesses to receive quick actionable feedback which leads to rapid in-business actionable improvements, as well as many more customer reviews, on all feedback platforms, such as Google, Trip Advisor, & Glass Door to name a few.

For more information on Insight6 visit -

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