Independent UC, contact centre and connectivity advice
Technology advice from people who know the market
20+ years’ experience across UC, CC, connectivity and supplier selection.
Independent advice across the communications stack.
We help clients understand where they are today, what the market can offer, and which route is commercially and technically right for their organisation.
UC & Collaboration
Strategy
Contact Centre & CX
Customer experience
AI Voice & Automation
Practical use cases
Compliance & Recording
Governance
Connectivity & SD-WAN
Resilience
What we do
Independent advice across UC, contact centre and connectivity
Meet Andy
Andy Moules
Founder & Principal Consultant
Andy has over 20 years’ experience across telephony, unified communications, contact centre and connectivity. He founded Red Rose to give organisations a more independent and commercially grounded route through communications transformation.
Andy works with clients on strategy, supplier selection, commercial negotiation and project direction, helping them make confident decisions before, during and after procurement.
Our advisory model
A structured way to make confident technology decisions
We combine market knowledge, supplier insight and delivery experience to guide clients from initial review through to long-term optimisation.
Technology ecosystem
Technology partners and market visibility
Red Rose works across a wide ecosystem of UC, contact centre, connectivity, compliance and AI voice providers. We help clients understand which platforms and partners are genuinely suitable for their environment, budget, users and long-term plans.
UC & Collaboration
- RingCentral
- Zoom
- Microsoft Teams
- 8×8
- Dialpad
- GoTo
- Vonage
- Avaya
Contact Centre & CX
- Five9
- NICE inContact
- Talkdesk
- UJET
- Hiya
- RingCentral
- Zoom
- Dialpad
- Vonage
Compliance & Recording
- Theta Lake
- Smarsh
- AudioCodes
Connectivity & SD-WAN
- Aryaka
- Cisco
- Open Systems
- Comcast Business
- GlobalGig
Technology domain
Specialist support across communications transformation
We help organisations make better decisions across the core areas that shape modern communications estates.
Telephony & UC
Review, selection and migration support across modern calling, collaboration and unified communications platforms.
Typical projects: Teams Phone, Zoom, RingCentral, 8×8, Dialpad and cloud telephony reviews.
Contact Centre
Advice on CCaaS platforms, customer experience workflows, reporting, routing and supplier fit.
Typical projects: CCaaS selection, routing review, reporting improvement and customer journey design.
AI Voice & Automation
Practical guidance on AI receptionist, call handling, automation and voice-led customer experience.
Typical projects: AI receptionists, voice agents, call summaries, FAQs and intelligent routing.
Connectivity & SD-WAN
Independent support across connectivity, network resilience, SD-WAN and supplier options.
Typical projects: SD-WAN review, site connectivity, supplier comparison and resilience planning.
Supplier Selection
Market insight, requirements definition and procurement support to help clients choose with confidence.
Typical projects: RFI / RFP support, shortlisting, pricing challenge and commercial negotiation.
Delivery & Change Support
Hands-on support through implementation, user adoption, stakeholder management and post-launch optimisation.
Typical projects: Rollout oversight, governance, supplier coordination, adoption and optimisation.
Client journey
From initial review to long-term optimisation
We help clients move from uncertainty to a clear, commercially sound technology decision.
01
Review
Understand the current environment, contracts, pain points and future requirements.
02
Recommend
Define the right approach across platform, supplier, commercial model and rollout plan.
03
Select
Support supplier comparison, procurement conversations and decision-making.
04
Support
Help manage implementation, stakeholders, risks, training and adoption.
05
Optimise
Review performance after launch and identify improvements across cost, service and usage.
Why Red Rose
Specialist advice without vendor bias
20+ years
Independent
Specialist
UC, contact centre, telephony and SD-WAN knowledge
Practical
Experience
Trusted by teams making important communications decisions
Red Rose has supported organisations across education, finance, sport, legal and multi-site operations
Book a call
Speak to Andy about your communications setup.
Book a short conversation to discuss your current telephony, UC, contact centre or connectivity challenges and whether Red Rose can help.