Leveraging Digital Channels for Enhanced Customer Satisfaction
A Contact Centre Consultant’s Perspective The rise of digital channels has disrupted traditional customer interactions. Gone are the days of long phone queues and impersonal emails. Today, customers demand seamless experiences across platforms. As an experienced contact centre consultant, I’ve navigated the ever-changing landscape of customer service, and so I am well aware of how […]
UK Cloud Adoption Strategies: Prioritising a Cloud-First Mindset
As a Unified Communications (UC) consultant, I’ve had the privilege of working with numerous clients over the years, helping them navigate the complexities of cloud adoption. This article will explore what a cloud-first strategy is, highlighting the benefits, key trends, challenges, and best practices that can help your organisation leverage cloud technologies effectively. What is […]
How an upgraded telecommunications system can improve the sports sector
In the competitive world of professional sports, effective communication and customer service are essential for success. Whether it’s engaging with fans, managing ticket sales, or coordinating with team members, the right telecommunication systems can make a significant impact on the operations and performance of a sports club. In this blog, we will explore what telecommunications […]
Choosing the right unified communications platform for your business
Navigating the world of Unified Communications (UC) can be a daunting task for any business. As an independent UC consultancy, we understand the intricacies involved in facilitating a smooth transition to a UC platform that not only meets but exceeds your business needs. Let’s dive into how to approach this pivotal change. What does a […]
Navigating Remote Work: A UC Consultants Journey to Client Empowerment
As a Unified Communications (UC) consultant, I have witnessed firsthand the benefits of unified communications. The journey from legacy systems to a cloud-based UC infrastructure is not just a technical upgrade; it’s a strategic move that can redefine the productivity and agility of a workforce. Let me share with you the insights and experiences that […]
Demystifying VoIP: Our view from the Front Lines
My role as a consultant in unified communications (UC) has afforded me countless interactions with IT leaders across the spectrum of business sizes. Each conversation is a testament to the transformative impact of Voice over Internet Protocol (VoIP) and the broader umbrella of UC. What is VoIP? While some may view the question “What is […]
How to ensure a smooth transition to a unified communications system?
Transitioning to a new Unified Communications (UC) system is not without its challenges. In this article, we aim to guide businesses through the process of ensuring a smooth transition to a full cloud UC system, discussing everything from initial assessment and planning, to measuring success and return on investment (ROI). We’ll also delve into the […]
What is unified communications?
As businesses navigate the maze of digital communication tools, the need for a comprehensive solution becomes increasingly apparent. In this blog, we will explore what Unified Communications is, examine its components and discuss the benefits and potential challenges that they bring to businesses. Drawing a distinction between unified communication and collaboration, we aim to clarify […]
What is a telephony audit?
Learn about what a telephony audit is, how it can help your business, when you may need one and how Red Rose can help.